Frequently Asked Questions

Dr. Phoenyx’s Shop takes great pride in providing you with the highest-quality nutritional supplements and beauty essentials, with a wonderful online shopping experience to match! Below you will find answers to the most frequently asked questions.

Product Information

What are the benefits of taking nutritional supplements?

There are many benefits! Maintaining a healthy diet with key nutrition is the foundation of optimal health, fitness, and even beauty! That said, even the most health conscientious individuals can find it difficult to get all the nutrients they need from food alone, and this is where nutritional supplements can help fill in certain important nutrient gaps. This means, for most adults, a balanced diet that includes high-quality nutritional supplements can help to improve and even enhance many aspects of your health and beauty – from head to toe!

Where are our products manufactured?

All our nutritional supplements are manufactured and packaged in the United States according to the highest GMP standards in an FDA registered facility. Our products are manufactured and packaged in a facility which may also process other food products that contain milk, soy, wheat, egg, peanuts, tree nuts, fish, and shellfish.

Who can use our products?

Our nutritional supplements are intended to be consumed by healthy adults 18 years of age or older. Our products are not intended to diagnose, treat, cure, or prevent disease. Pregnant or nursing women, children under 18, and individuals with any pre-existing medical condition should consult with your physician or health care provider before using any of our nutritional supplements.

When will I see results?

Results will vary by product used, the frequency used, by the person, etc… For specific information about a specific product, please read the respective product page for more detailed information on how to use our products for the best results.

Product Information

Where can I buy your products?

Currently, we sell on our website and Amazon Prime! To find us on Amazon, just search “Dr. Phoenyx” or “Dr. Phoenyx FitBeauty Shop”.

Do you have any sales or promotions?

To keep up to date with any sales or promotions, make sure to subscribe to our email list here and regularly check our website for notifications of any sales and promotions we may have.

Do you have samples?

We do not offer samples of products.

Is Amazon an authorized distributor?

Yes! Just make sure when you purchase on Amazon, the products are sold by Dr. Phoenyx.

Do you offer wholesale partnership?

Yes! We offer wholesale to retailers and love to partner with nutrition, health, and or beauty professionals who believe in and align with our mission. If you would like to offer our products in your store and/or to your clients, please Contact Us. A reply email will be sent to you within 1-2 business days with additional info.

DO YOU HAVE AN AFFILIATE OR AMBASSADOR PROGRAM?

We will be launching an affiliate program in the future. To receive a notification when we launch our program, please join our email list here.

Payment & Shipping

What types of payments do you accept?

We accept Visa, Mastercard, Discover, American Express, and PayPal.

Is my payment secure?

Yes! We use an encryption service to process your payment, we do not see your credit card information and we do not store it for future use.

Where does Dr. Phoenyx’s Shop ship to?

We ship within the continental United States and we also ship internationally at this time.

How much is shipping?

Dr. Phoenyx’s Shop offers Flat Rate shipping based on the total weight of your package at the time of checkout. We also offer Courtesy Free Shipping for all US orders of $75 or more.

How long does it take for my order ship?

All orders are processed within 24 hours during standard business hours.

DO YOU HAVE AN AFFILIATE OR AMBASSADOR PROGRAM?

We will be launching an affiliate program in the future. To receive a notification when we launch our program, please join our email list here.

How long does it take to get my order?

Exact shipping time varies based on your location and the USPS mail carrier delivery times. Rest assured, we will get you your orders as quickly as possible!

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email that will contain tracking information. Make sure you also create an account on our website with the same email you placed an order with!

How long does it take to get my order?

If you haven’t received a shipping confirmation email with USPS Tracking info, please first check your spam folder. If you still can’t find your shipping confirmation email, please Contact Us or email us at [email protected] and we will be happy to help track down your package for you!